FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new drinkware arrives safely and promptly at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a carrier link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast shipping, we process orders very quickly. If you need to make any changes to your shipping address, color/size selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your new drinkware! If you are not completely satisfied with your purchase, you can return your unused, unwashed items in their original packaging within 30 days of delivery for a full refund.

Q: My order arrived damaged or scratched. What should I do? A: We hold our products to the highest standards, but rough handling can occasionally happen during transit. Please do not worry, your purchase is fully covered. Take a quick photo of the damaged item and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: Are NuventraXoreli products dishwasher safe? A: To preserve the vibrant powder coating, custom finishes, and ensure the thermal vacuum seal remains intact for years, we strongly recommend hand-washing your tumblers and bottles with mild soap and warm water. Most lids and reusable straws are top-rack dishwasher safe.

Q: Do your tumblers fit in standard car cup holders? A: Most of our standard-sized travel mugs and tumblers are engineered specifically to fit into standard US automotive cup holders. Please double-check the "Dimensions" section on the specific product page to confirm the base measurement before purchasing.